• INSTRUCTION ON THE APPLICATION OF THE CONSUMER’S RIGHT OF WITHDRAWAL
1. Right of withdrawal
The Buyer has the right to withdraw from this purchase agreement without stating a reason within 14 days in accordance with the provisions of Art §7 et seq. Act. no. 102/2014 Coll. on Consumer Protection in Distance Selling,
The withdrawal period expires after 14 days from the date when the Buyer or a third party designated by him, with the exception of the carrier, takes over all parts of the goods. When exercising the right to withdraw from the contract, the Buyer is obliged to inform us about his decision by making a clear statement, for example by letter sent by post, fax or e-mail. The address: K rieke 4, 949 05, Dolné Krškany, Nitra. E-mail address: firstname.lastname@example.org
If the Buyer withdraws within this period because the goods have defects, it is appropriate to state this fact in the withdrawal.
For this purpose, the Buyer may complete and submit the following Sample Withdrawal Form (for download, doc. 28 kb)
The withdrawal period from the purchase agreement is deemed to be maintained, if you send the notice of withdrawal before the withdrawal period expires. If the subject of the purchase is the delivery of goods, the Buyer may withdraw from the Purchase agreement even before the beginning of the period for withdrawal from the Purchase agreement.
(a) The goods must not be damaged, used in any other way than necessary to determine the nature, properties, and functionality of the goods. The goods must be in the original packaging together with all the documents related to the goods (instructions manual, warranty certificate, proof of the acquisition etc.), which he received at the time of purchasing the goods.
(b) The goods are not to be returned by cash on delivery method. The goods sent this way will not be accepted and will be returned back.
2. Consequences of withdrawal
The Seller shall take back the goods and within 14 days from the date of receipt of the notice of withdrawal from the purchase agreement will refund the full price, which the Buyer paid for the goods or for the services the same way as was used at the time of the purchase of goods or in other pre-agreed method.
3. The Seller is not obliged to fulfil their obligation under the paragraph 3 of Article X of these GTC before the goods are delivered or until the Buyer proves the goods were returned to the Seller. At the same time, the Seller is not obliged to reimburse the Buyer for any additional costs, if the Buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Seller.
4. The buyer cannot withdraw from the distance purchase agreement in the following cases:
a) in the case of purchase agreement, where the object is provision of a service, provided the provision of service has began with the Buyer’s express consent and the Buyer has declared that he has been duly informed, that by expressing such consent, he would lose his right to withdraw from the purchase agreement after full provision of the service;
b) in the case of purchase agreement, where the object of purchase agreement is the sale of goods or provisions of services, where the price depends on price fluctuations on the financial market, which the Seller cannot influence and which may occur during the period for withdrawal from the purchase agreement;
c) in the case of purchase agreement, where the object of purchase is the sale of goods manufactured according to the Buyer’s specific requirements, bespoke goods or goods intended for a particular Buyer. The Buyer will get a notification and instruction in case the order has a special character or it is custom made.
d) in the case of purchase agreement, where the object is the sale of goods, which are subject to rapid deterioration or are highly perishable;
e) in the case of purchase agreement, where the object is the sale of goods in protective packaging, which cannot be returned due to health protection or hygienic reasons, and whose protective packaging was damaged after delivery;
f) in the case of purchase agreement, where the object is sale of goods, which due to their nature, may, after delivery, be inseparably mixed with other goods;
g) in the case of a purchase agreement, where the subject is the performance of urgent repairs or maintenance, which the Buyer has expressly requested from the Seller;
h) in the case of purchase agreement, where the subject is the sale of sound recordings, video recordings, audio-visual recordings, books, or computer software sold in protective packaging, if the Buyer has unpacked the packaging.
If, on the basis of purchase agreement concluded in accordance with these GTC, the provision of the service is to begin before the expiry of the period for withdrawal from the purchase agreement, or if the Buyer so requests, by granting consent to the commencement of the provision of the service before the expiry period for withdrawal from the purchase agreement, the Buyer loses the right to withdraw from the contract. By concluding the purchase agreement in accordance with these GTC, the Buyer declares that he has been informed of the above-mentioned circumstances, under which he loses the right to withdraw from the purchase agreement.