Personal data protection and business notifications sending
The Buyer agrees with their personal data processing by the Seller (name and surname, address, e-mail address, telephone number – collectively referred as “personal data”), for the purpose of their use and further processing due to fulfilment of the Seller’s contractual obligations and for the purpose of performing the Seller’s business, services and advertising activities. The Buyer agrees to data processing for the period during which the Seller will develop their business activity. The personal data will be collected, processed and stored in accordance with valid legal regulations of the Slovak Republic, in particular in accordance with Act. no. 122/2013 Coll. on the Protection of Personal Data, as amended.
The Buyer’s personal data shall not be provided without their consent to a person other than the Seller who may assign a third party as a processor. In this case the Seller’s intermediary is the company Energa Invest, s.r.o., K rieke 4, 949 05, Nitra. The Seller will ensure the protection of personal data against misuse.
The Buyer has the right to request the information from the Seller about the method of processing their personal data and the Seller is obliged to inform them about this without undue delay. For the provision of the information in question, the Seller may demand from the Buyer an adequate reimbursement of the material costs incurred.
The Buyer has the right to request an explanation or correction if he believes that the Seller is processing their personal data in violation with the law. Otherwise, the Buyer has the right to contact the Office for the Protection of Personal Data of the Slovak republic.
A Buyer who does not consent to the processing of their personal data for the purpose set out in Article IX. par. 9.1. of these GTC, in addition to the purpose of processing personal data for the purpose of fulfilling the contractual obligations, he may request the Seller in writing to remove them from the database.
By expressing consent to these GTC, the Buyer simultaneously agrees to the sending of the Seller’s commercial notifications by electronic means. The Buyer has the option of simply refusing the consent when sending each individual message.
Personal data protection
We do everything to make you feel safe with us. In this document, you will find all the necessary information about how we protect your privacy and about your rights in connection with processing your personal data.
1) What data do we collect?
When providing our services, we collect the following information about you:
- a) Purchase details
We only request a mandatory data necessary for processing and sending your order, so this includes your name and surname, e-mail address, delivery address, telephone number or information about your company such as the company name, Business ID, Tax ID, VAT number, and the subject of the order.
- b) Data when creating “My account – registration”
If you decide to create a user account with us, we also collect all related data such as your name and surname, e-mail address, delivery address, telephone number or the information about your company such as company name, Business ID, Tax ID and VAT number.
2) News, events, and competitions
If you give us your consent, we will store your e-mail address for sending the information about special offers, price promotions, and upcoming customer competitions. If you contact us or participate in a customer competition, we will retain your contact details, message, or the information that you sent us.
3) How do we use the data?
We use the data that we obtained from you for the following purposes:
- a) Provision of our services
Based on the data that we collect from you we can fully deliver our services in accordance with our Term and Conditions. The information we obtain from you when you create your order we then use for processing it. We also need this data for our accounting and invoicing system.
- b) The communication with you
We use your contact details for sending notifications related to your order processing and for service provisions, or when you contact us regarding your order, or report changes to your personal information, e.g. a new delivery address, changes to your details in your order or user account. We also process your contact details as well as details of your purchases in the event that you want to make complaint on delivered goods.
If you have granted us your consent, we also send e-mails regarding the news, current promotions, or discounts that might interest you. You can easily manage the e-mail subscription in your account by logging in to the e-shop or cancel it by clicking the option “Unsubscribe” in the received e-mail.
- c) Improving and personalizing our services and marketing
We also use the stored data to improve and personalize our services, as well as for the marketing purposes. For example, we use the information from your shopping history and the products you have purchased to recommend you other products that might interest you.
We also use the data collected from website visits and searches in the individual sections or products for the purposes of advertising and marketing on other websites. We also use the collected information for analytical purposes. This gives us a better understanding about how people use our website, so we can make it more intuitive and user-friendly.
4) Legal basis
In accordance with the requirements of personal data protection legislation, we are obliged to inform you about the legal bases for the processing of your personal data, which are:
- a) Fulfilment of the purchase agreement
in case of ordering goods and setting up a user account but also in case of your participation in a customer competition;
- b) Consent
especially in connections with commercial communication like sending the news about our current offers, or other forms of marketing. Consent given is voluntary and you are able to revoke it any time, which does not affect the lawfulness of the processing prior to its revocation. You can unsubscribe from receiving the information about our offers directly from through this offer by selecting option “Unsubscribe;”
- c) Fulfilment of our legal obligations
in retaining your data and data from your order in our accounting or when we need to make data available to state and other authorities, which supervise our activities, solve disputes or pursue the decisions but always under the conditions set out by law;
- d) Our legitimate interest
in improving and personalizing our services and some marketing activities as mentioned above. In these cases, we always carefully consider whether the processing will not constitute a disproportionate interference with your rights.
5) Who has the access to the data
We do not disclose, make available, or provide your personal details to any other entity, except as described below:
- a) If you request us to.
We may disclose your information to the third party service providers, for example in the case of the delivery service that you have chosen when ordering your goods.
Currently, we cooperate with the following companies: Direct Parcel Distribution SK s.r.o., Technická 7, 82104, Bratislava, Slovakia.
- b) In cases of external processing
Your personal data might be available to some of our processors (subcontractors), who process it for us, based on our instructions and in accordance with this document. In doing so, they abide all the necessary security, technical and organizational measures to provide the required protection for your personal data.
Currently, these partners include:
Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland
*statistics, marketing, online advertising
Facebook, Facebook Ireland Ltd., 4 Grand Canal Sq., Grand Canal Harbour, Dublin 2, Ireland
*statistics, marketing, online advertising, Facebook pixel
6) Analytical and advertising services
7) How long do we store the data
We retain the personal information associated with your user account as long as you have this account because the information related to it is necessary for us to run your account. If you do not have a user account, we store your personal data during the time necessary to fulfil the defined purpose of the personal data processing, i.e. the period from the registration to the delivery of goods.
If we use your personal data to deliver commercial communications to your e-mail address, mobile number, or other, where you have granted us consent, we retain this data until you revoke the relevant consent. In cases where we use your data based on our legitimate interest, we will store your data until the reason for their processing ceases to exist. However, we would like to warn you that, even if one of the reasons for processing is waived, it might not mean that storing of your personal details is terminated. Sometimes we can and occasionally we have to process this personal information even for another purpose with a different legal basis.
8) Right of erasure (right to be forgotten)
You have the right to request deletion of your personal data, which we process, if there are no legal exceptions applied and the following conditions are met:
- a) the data for obtained purposes is no longer needed;
- b) you withdraw your consent to the processing of your personal data and there is no other legal basis for their processing;
- c) you object to the processing of your personal data, based on a legitimate interest or specific situation and there are no legitimate reasons for the processing, or you object to the processing for direct marketing purposes;
- d) personal data was processed illegally.
In the event that you request the cancellation of your user account, we shall proceed with the deletion of your data within 10 days. However, due to technical reasons (e.g. data backup), some data may be deleted after a longer period.